Information
Custom development is delivered in agreed stages. This policy explains how cancellation and refund requests are reviewed alongside your written project agreement.
Contact us using the details on this website and include your project name, invoice or payment reference, the amount concerned and the reason for your request. Do not send full payment card details or passwords. A written request helps us identify the payment and record any agreement about stopping or changing the work.
If you cancel before work begins, we review the payment against the agreed scope and any project-specific cancellation terms. Any proposed deduction must be explained with reference to work already authorised or third-party costs already committed with your approval. We do not treat every advance payment as automatically non-refundable.
For a project already in progress, we assess completed work, accepted milestones, unstarted or undelivered scope and approved non-recoverable costs. The written project agreement and the reason for cancellation guide the assessment. We will explain any amount to be retained and any refund or adjustment proposed. A concern about defective or deficient work is reviewed on its merits, not rejected solely because work has started.
Domains, hosting, licences, app-store charges and other external purchases may have provider-specific cancellation and refund rules. We will identify relevant purchases and explain available options. Their treatment also depends on the project agreement and applicable law; an external provider's policy does not by itself remove any rights you may have against us.
We will communicate the outcome and, if a refund is approved or otherwise due, confirm the amount, payment method and expected processing time. Bank or payment-provider processing may affect when the amount appears in your account. Duplicate or incorrect payments can also be raised for verification and correction. If you disagree with an assessment, ask us to review it with supporting details. This policy does not limit refunds or other remedies required by applicable law.
Raipur C.G - 492001
